Delivery & Returns

Delivery

COVID-19 UPDATE:
Orders will be sent out once a week only for safety reasons. Please allow more time for orders to arrive too as delivery services are slower than usual.

Singapore:
$3.20 Standard Delivery or FREE on orders $50 and over. Tracked Delivery $6.00. Doorstep delivery $10.00.
5-7 business days after dispatch.

Malaysia:
$10 Tracked Delivery.
10-14 business days after dispatch.

International:
$22 Tracked Delivery.
10-14 business days after dispatch.

Dispatch & Delivery times:
I aim to dispatch all items within 5-7 days of accepting your order (except custom orders).

Please note that delivery estimates are not guaranteed, during holidays and busy periods it can take up to 7 extra business days. You will be notified by email once your goods have been dispatched. All orders will be sent by SingPost.

Returns

I want you to be delighted with your order, but if for any reason you are not then you can return your order within 30 days of receipt for a refund. Please contact me at hello@annastrophe.com within 14 days of delivery and I will advise you further.

Unless your items are faulty or delivered to you in error, you will be liable for the return costs. Returned goods should be securely packed and I recommend that they are returned by recorded delivery.

Should the items returned be in re-saleable condition, refund will be provided within 21 days from the receipt of the goods. 

Please note, due to the nature of these articles, unless they arrived damaged or defective, returns are not accepted for custom or personalised orders.